Customer Support

Frequently Asked Questions (FAQ)

Why choose Cost Plus Gaming?

At Cost Plus Gaming, transparency is at the heart of everything we do. Every customer has direct access to a real team member, no bots, only genuine human support.

Each PC we build is priced competitively without cutting corners. We rigorously test each and every PC through OCCT on Extreme settings, aesthetically review and double-box each and every single computer to ensure it arrives in flawless conditions. We deliver craftsmanship you can trust.

Our goal is to find the right PC for you.

What's differences between each tier?

Extreme Tier

Our Extreme Tier uses the following

  • Higher-End Motherboards such as the MSI Pro X870E-P WiFi 7 for AMD Builds
  • 80 PLUS Gold Rating, SPL A-Tier Power Supplies with Cybernetics PLATINUM and LAMBDA A Certification. In addition, our power supplies used on the Extreme Tier features a Cable Over-Temperature Protection.
  • Our Extreme Tier uses one of the fastest RAM that is commercially available such as DDR5-6400 MHz CL 32 (Hynix-A Die). DDR5-6000 MHz CL 30 or CL 28.
  • Our Extreme Tier uses higher end NVMEs with fast Read & Write Speeds as well NVME drives with longevity in mind

Enthusiast Tier

Our Enthusiast Tier uses the following

  • Higher-End Motherboards such as the MSI Pro B850-P WiFi 7 for AMD Builds
  • 80 PLUS Gold Rating, SPL B+ Tier Power Supply (Vetroo 850W & 1000W Fully Modular Power Supply) ATX 3.1
  • Our Enthusiast Tier uses as a standard DDR5-6000 MHz CL 30 to squeeze additional performance from your build as well as increase your lowest 1% & Average Frame Rates
  • Our Enthusiast Tier uses NVMEs with fast Read & Write Speeds as well NVME drives with longevity in mind

Essentials Tier

Our Essentials Tier uses

  • Middle-Tier Motherboards such as the MSI Pro B850-VC WiFi 7 for AMD Builds
  • 80 PLUS Gold Rating SPL B+ Tier Power Supply (Vetroo 850W Fully Modular Power Supply ATX 3.1, SPL C Tier for ASRock Challenger 650W Non-Modular Power Supply)
  • Our Essentials Tier uses as a standard DDR5-6000 MHz CL 36 as a compromise between performance & price
  • Our Essentials Tier uses NVMEs with up to 5,000 MB/s Read & Write Speeds as well NVME drives with longevity in mind

Starter Tier

Our Starter Tier uses

  • Entry-Tier Motherboards such as the MSI Pro B850M-VC WiFi 6 for AMD Builds
  • 80 PLUS Gold Rating SPL C Tier Power Supply ASRock Challenger 650W Non-Modular Power Supply
  • Our Starter Tier uses as a standard DDR5-6000 MHz CL 36 as a compromise between performance & price
  • Our Starter Tier uses NVMEs with up to 5,000 MB/s Read & Write Speeds as well NVME drives with longevity in mind

Eco Tier

Our Eco Tier uses

  • Entry-Tier Motherboards such as the MSI Pro B850M-VC WiFi 6 for AMD Builds
  • 80 PLUS Gold Rating SPL B+ Tier Power Supply (Vetroo 850W Fully Modular Power Supply ATX 3.1, SPL C Tier for ASRock Challenger 650W Non-Modular Power Supply)
  • Our Eco Tier uses as a standard DDR5-6000 MHz as a compromise between performance & price
  • Our Eco Tier uses NVMEs with up to 5,000 MB/s Read & Write Speeds as well NVME drives with longevity in mind
Do you charge sales tax?

Cost Plus Gaming collects and remits sales tax if we have established an "economical nexus" in your state. This is based of a U.S. Supreme Court landmark decision "South Dakota v. Wayfair"

It is the sellers responsibility to collect and remit sales tax.

As of date, we currently have met this requirement for the following states

  • California (where we are based out of)
  • Washington
  • New Jersey
  • Arizona

As we grow, this list will expand.

How long are your build times?

Due to our extremely high-order volume, our current build times are roughly 7 to 14 Business Days, depending on parts availability and demand.

Please contact us at build@costplusgaming.com or create a ticket for specifics on where your build is currently at.

Can I customize my order and upgrade parts after ordering?

Yes. You can request part changes in the order notes during checkout, or contact us directly for special requests. Once you receive an email from your builder letting you know that your build has started, your configuration is finalized and no further changes can be made without delaying your build.

What warranty do you offer?

Every Cost Plus Gaming PC includes a Standard 2-Year Warranty covering hardware and build quality. In addition, we offer Lifetime Support on all of our PCs.

It is in our opinion that extended warranty is often unnecessary due to the fact that many of the individual components that come with your build carries factory warranties far beyond what we offer. Several examples are

  • All Motherboards we use carries a Standard 3-Year Warranty from the Manufacturer
  • All Power Supplies we use carries a Standard 5 to 10 Year Warranty from the Manufacturer
  • All GPUs we use carries a Standard 3 Year Warranty from the Manufacturer
  • All RAM & NVMEs we use generally carries a Standard 5 Year Warranty

If you would still like to purchase additional warranty, please eMail us directly after you have placed your order. The following is a rate breakdown

  • $79.99 For a 3-Year Warranty
I need help with my PC

The best way to get a hold of us is to either call us from Monday to Friday 9:00 A.M to 5:00 P.M at 626-726-8086. If we do not pickup, please email us at support@costplusgaming.com with your phone number as well as a call back time.

If you do not have access to a phone, please email us at support@costplusgaming.com or create a ticket and someone from our team will get back to you as soon as possible.

Create a Support Ticket

We're here to help. Fill out the form below and we'll get back to you as soon as possible.